Sales and service careers for B2B marketplace professionals.

Sales Executive

Field sales / client acquisition / high incentives

Role Overview: You will be responsible for identifying and onboarding exporters and manufacturers onto the Alibaba GGS platform. You will act as a consultant, helping businesses understand the value of global visibility.

Key Responsibilities:

• Conduct field visits to manufacturing hubs and SME clusters.
• Educate business owners on export opportunities through Alibaba.com.
• Manage the complete sales cycle from lead generation to onboarding.

Requirements:

• Minimum 1-2 years of experience in B2B Direct Sales.
• Strong preference for candidates with prior experience at Alibaba, IndiaMART, TradeIndia, or JustDial.
• Excellent communication and negotiation skills.

Sales Manager

Team leadership / revenue targets / strategy

Role Overview: Lead a high-performance team of Sales Executives to achieve monthly and quarterly revenue targets. You will be responsible for training, mentoring, and closing high-value accounts.

Key Responsibilities:

• Develop regional sales plans and manage team pipelines.
• Monitor KPIs and conduct regular performance reviews.
• Accompany team members on high-value client meetings to ensure closures.

Requirements:

• 3-5 years of experience in B2B Sales / E-commerce sales.
• Proven track record of managing a sales team and hitting targets.
• Deep understanding of the export industry and B2B marketplaces.

Senior Sales Manager

Key accounts / advanced leadership / market expansion

Role Overview: Take ownership of high-value key accounts and lead a larger team of sales professionals to drive significant market expansion and revenue growth.

Key Responsibilities:

• Manage enterprise-level SME clients and oversee high-value closures.
• Mentor and guide Sales Managers and Executives to achieve ambitious territory targets.
• Develop advanced sales strategies for penetrating new industrial clusters.

Requirements:

• 5-8 years of progressive B2B sales experience.
• Proven track record of managing high-value portfolios and team leadership.
• Exceptional negotiation and strategic planning skills.

Service Executive

Client onboarding / account management / customer success

Role Overview: Ensure smooth onboarding and ongoing support for clients who have purchased Alibaba GGS memberships. Act as the primary point of contact for optimizing their online storefronts.

Key Responsibilities:

• Assist clients in setting up and designing their Alibaba mini-sites.
• Conduct regular training sessions for clients on platform usage and best practices.
• Address and resolve customer queries promptly to ensure high retention rates.

Requirements:

• 1-3 years of customer service or account management experience (B2B preferred).
• Excellent communication and technical troubleshooting skills.
• Familiarity with e-commerce platforms or B2B portals is a strong plus.

Service Manager

Service leadership / client retention / strategy implementation

Role Overview: Lead the service delivery team to ensure maximum client satisfaction, high renewal rates, and operational excellence in customer success.

Key Responsibilities:

• Develop and implement customer retention and engagement strategies.
• Monitor team KPIs including resolution time, onboarding speed, and customer satisfaction scores.
• Handle escalated client issues and personally manage VIP accounts.

Requirements:

• 4-6 years of experience in B2B customer success or account management.
• Strong leadership abilities with a data-driven approach to client retention.
• Ability to cross-sell and up-sell value-added services.